Refund & Return Policy
MKP NEPAL 🇳🇵 • Digital Gaming Services
01. Policy Overview
MKP Nepal provides digital gaming-related products and services, including game top-ups, memberships, Level Up Passes, diamonds, subscriptions, and other digital packages available on our platform. Because these are digital products, orders are processed specifically according to the information submitted by the customer. Please review your order details carefully before making payment.
02. Applies to All Packages 📦
This Refund & Return Policy applies to all packages and digital products offered by MKP Nepal, including Weekly Memberships, Monthly Memberships, Level Up Passes, Diamonds, Game Top-Ups, and other available gaming services.
Once a digital order has been successfully delivered to the account or player information submitted by the customer, the order will be considered completed and payment will generally not be eligible for return.
03. Incorrect UID / Player ID / Address ❌
MKP Nepal will not be responsible for refunds when a customer provides an incorrect UID, Player ID, Player Name, Game Account, Server, Package, or other required delivery information and the order is successfully delivered based on the information provided.
Once the service has been delivered to the submitted details, the payment will not be returned or refunded due to customer-provided incorrect information.
04. Failed Orders 👎
Wallet returns may be processed after order verification. Customers should provide the correct Order ID and required payment details when contacting support regarding a failed transaction.
A failed order does not automatically mean a cash refund. The standard resolution is a verified return of the eligible amount to the customer's MKP Wallet.
05. Payment Remark Instructions 📝
Please do NOT write terms such as “TOP-UP”, “FREE FIRE”, “PUBG”, or any other game-related top-up/service wording in the payment remark.
For payment identification and processing, customers are requested to write their own name in the payment remark/reference field, wherever supported by the payment provider.
Using the customer's own name helps MKP Nepal identify and verify payments more efficiently.
06. Customer Responsibility
Before completing payment, customers are responsible for checking the package, price, UID, Player ID, nickname, server, and any other information required for delivery. Customers should also keep their payment receipt and Order ID until the order has been successfully completed.
07. Support & Disputes
For any issue related to an order, customers should contact MKP Nepal with the Order ID, submitted account details, and valid payment proof. Each case may be reviewed based on the actual order status and delivery record.
MKP Nepal reserves the right to verify transactions and reject fraudulent, misleading, duplicate, or unsupported refund claims.
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